Frequently Asked Questions

Have questions about CashStar Innovate? We may have already answered them below.

Who should attend?

Gift card program stakeholders and program managers, plus colleagues in digital marketing, e-commerce, mobile payments and loyalty will all find value in the program.

What content will there be for my role?

We’re building breakout session tracks to appeal to executives, strategists, program and day-to-day program managers.

How many people from my company may attend?

Space is limited at CashStar Innovate, so we cannot accommodate an unlimited number of attendees. However, our goal is to accommodate as many as possible. Please contact us at for more info.

Which nights do you recommend a hotel room for?

To participate in the entire program, you should reserve a room at Pendry San Diego hotel for Monday, March 19th and for Tuesday, March 20th.

What should I wear?

Please wear what makes you comfortable. Business casual or jeans are fine. Temperatures are expected to be in the upper 60s and lower 70s. The welcome reception and lunches will be served outside, weather permitting. Layers are recommended so that you can adjust and be comfortable throughout the day.

When should I plan to arrive and depart?

You should plan to arrive on Sunday, March 18th, or Monday, March 19th.
The Innovate program officially kicks off Monday evening with a welcome reception. However, all Innovate attendees are encouraged to participate in pre-conference excursions around San Diego (stay tuned for details) or to take advantage of additional meeting time. You should plan to depart late afternoon or early evening on Wednesday, March 21st.

How do I participate in sessions as a speaker, moderator or panelist?

CashStar encourages merchants and partners to be a part of the Innovate 2018 program. Contact your client or partner success manager or email us at to share how you’d like to participate.

What type of airport transportation is available?

Pendry hotel is a 15-minute ride from San Diego International Airport where there are taxis and Ubers available.

When is check-in / check-out at Pendry San Diego?

Check-in is 4:00pm and check-out is 12:00pm.

Still have unanswered questions? Contact us!